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We want you to shop with confidence. Our policies are designed to be fair and to comply with New Zealand consumer law, including the Consumer Guarantees Act 1993 and the Fair Trading Act 1986. Nothing in this policy limits any rights you may have under New Zealand law.
1. Shipping and delivery
We aim to dispatch orders within the timeframe stated on our website. Delivery timeframes are estimates only and may be affected by courier demand, weather events, rural delivery, public holidays, or other factors outside our control. If there is a significant delay with your order, please contact us, and we will investigate with the courier.
If we arrange delivery, we are responsible for the order until it is delivered to you. If your parcel is lost in transit, arrives damaged, or does not arrive within the stated timeframe or a reasonable time, please contact us so we can work with you on an appropriate remedy, which may include a replacement or refund where required by law.
Please ensure your shipping address is correct at checkout. If an order is returned to us because the address provided was incorrect or incomplete, we may ask you to pay the cost of re-shipping the order.
2. Damaged, faulty, or incorrect items
Please inspect your order when it arrives. If you receive an item that is damaged, faulty, unsafe, or not what you ordered, contact us as soon as possible with your order number, a description of the issue, and clear photos where available.
Where a product does not meet the guarantees required by New Zealand consumer law, we will provide an appropriate remedy. Depending on the issue, this may be a replacement, refund, or other remedy required by law.
We may ask for supporting information or for the item to be returned before processing a remedy, where reasonable.
3. Change of mind
We are not required to provide a refund or exchange if you change your mind, order the wrong item, or decide you no longer want the product. However, we may choose to approve a return at our discretion.
For hygiene and safety reasons, we do not accept returns or exchanges for opened, used, or tampered-with cosmetic products unless the item is faulty or we are required to do so by law.
If we approve a change-of-mind return, the item must be unopened, unused, in original condition, and returned at your cost unless we agree otherwise. Original shipping costs are non-refundable unless required by law.
4. Allergies, patch testing, and skin reactions
Please read the ingredients list carefully before purchasing and patch test before first use, especially if you have sensitive skin, allergies, or known ingredient sensitivities.
Because skincare and cosmetic products can affect individuals differently, we do not offer refunds for personal preference, scent preference, texture preference, or reactions caused by known sensitivities or failure to patch test, unless the product is faulty, unsafe, or otherwise does not comply with your rights under New Zealand law.
If you believe a product is faulty or unsafe, contact us promptly with details of the reaction and any supporting information so we can assess the issue.
5. Refunds
If a refund is approved, it will be returned to the original payment method unless otherwise agreed. Refund processing times may vary depending on your payment provider.
We may decline a refund request where the product has been misused, altered, damaged after delivery, or used in a way that is inconsistent with the instructions provided, to the extent permitted by law.
6. Cancellations
If you need to cancel an order, please contact us as soon as possible. If your order has not yet been packed or dispatched, we may be able to cancel it. Once an order has been dispatched, our change-of-mind policy above will apply unless your rights under New Zealand consumer law require otherwise.
7. Product information and natural variation
We do our best to describe and photograph our products accurately. Because our products may be made in small batches, handcrafted and use natural ingredients, there may be minor variations in colour, aroma, or appearance between batches. Any such variation will not affect your rights if a product is faulty, unsafe, or not as described.
8. How to contact us
For delivery issues, damaged items, faulty products, or refund queries, please get in touch with us at:
Email: baruchnewzealand@gmail.com or Contact: 0210 860 7797
Contact page: www.baruchnewzealand.com
Please include your order number and a brief description of the issue so we can help as quickly as possible.